Privacy Policy

Privacy Policy

Effective Date: 17.08.23

1. Introduction

Welcome to H&G stores, a trading name of H&G Langleys Group Ltd. ("H&G," "we," "our," or "us"). We are committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sales@hgstores.co.uk (the "Site") or make purchases from us. By using our Site, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect various types of information to provide and improve our services. The types of information we may collect include:

2.1 Personal Information: This includes information you provide to us directly, such as your name, email address, phone number, billing address, and shipping address when you create an account, place an order, or contact our customer service.

2.2 Payment Information: We may collect payment details such as credit card numbers or other financial information necessary to process transactions. Payment information is handled securely by our payment processors and is not stored by us.

2.3 Order History: We collect information about your orders, including products purchased, order dates, and transaction details.

2.4 Technical Data: This includes information about your device, browsing actions, and patterns, such as IP address, browser type, operating system, and access times. We use cookies and similar technologies to collect this information.

2.5 Usage Data: Information about how you use our Site, such as pages visited, links clicked, and other activities.

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Processing Transactions: To process and fulfill your orders, manage payments, and provide customer support.

3.2 Improving Our Services: To analyze usage patterns, enhance our Site, and develop new products or services.

3.3 Communication: To send you order confirmations, updates, newsletters, and promotional materials (if you have opted in to receive them). You can opt-out of marketing communications at any time.

3.4 Personalization: To tailor your experience on our Site, such as providing product recommendations based on your preferences and browsing history.

3.5 Security: To monitor and ensure the security of our Site and prevent fraudulent activities.

3.6 Legal Compliance: To comply with legal obligations and resolve disputes.

4. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processors, shipping companies, and marketing partners. These providers are contractually obligated to protect your information and use it only for the purposes specified by us.

4.2 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control.

4.3 Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., to comply with a subpoena or similar legal process).

4.4 Protection of Rights: We may disclose your information to enforce our Terms and Conditions, protect our rights, privacy, safety, or property, and respond to legal claims.

5. Cookies and Tracking Technologies

5.1 Cookies: Our Site uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files placed on your device that help us remember your preferences, understand how you use our Site, and improve our services.

5.2 Managing Cookies: You can manage cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our Site.

5.3 Analytics: We use analytics tools to collect information about how visitors use our Site. These tools help us understand user behavior and improve our services.

6. Data Security

6.1 Protection Measures: We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

6.2 Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

7. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

7.1 Access: The right to request access to the personal information we hold about you.

7.2 Correction: The right to request correction of inaccurate or incomplete information.

7.3 Deletion: The right to request deletion of your personal information, subject to certain exceptions.

7.4 Opt-Out: The right to opt-out of receiving marketing communications from us.

7.5 Data Portability: The right to request a copy of your personal information in a commonly used format.

To exercise these rights, please contact us using the details provided in the "Contact Information" section below.

8. Children's Privacy

Our Site is not intended for use by individuals under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site after any changes constitutes your acceptance of the revised Privacy Policy.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

• Email: sales@hgstores.co.uk