Refund & Return Policy

1. Introduction

Thank you for shopping with H&G stores, a trading name of H&G Langleys Group Ltd. We want you to be completely satisfied with your purchase. If you need to return a product, please review our return policy below. By making a purchase from our Site www.hgstores.co.uk, you agree to the terms outlined in this policy.

2. Eligibility for Returns

2.1 Time Frame: You may return most products within 30 days of the delivery date. Some items have different return periods, which will be specified in the product description or on the invoice.

2.2 Condition: Products must be returned in their original condition, unused, and with all original packaging, including manuals, accessories, and tags.

2.3 Non-Returnable Items: Certain items are non-returnable, including:

• Custom or Made-to-Order Products: Items that are customized or made to order according to your specifications.
• Perishable Goods: Products that have a limited shelf life or are considered perishable.
• Opened or Used Products: Products that have been opened or used, unless they are defective.

3. Return Process

3.1 Initiating a Return: To start a return, please contact our Customer Service team at sales@hgstores.co.uk. Provide your order number and details about the product you wish to return.

3.2 Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the product. Please include the RMA number with your return shipment.

3.3 Shipping Costs: If the return is due to our error (e.g., defective product or incorrect item), we will cover the cost of return shipping. For other returns, you are responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned item.

4. Refunds

4.1 Processing Time: Once we receive and inspect the returned product, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase.

4.2 Refund Amount: Your refund will include the cost of the product but not any original shipping or handling fees, unless the return is due to an error on our part.

4.3 Restocking Fee: In some cases, a restocking fee may apply, particularly for large or bulky items. This will be specified at the time of your return request.

5. Exchanges

5.1 Product Exchanges: We do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order for the replacement product.

6. Defective or Damaged Products

6.1 Reporting Issues: If you receive a defective or damaged product, please contact our Customer Service team within [7] days of receiving the product. Provide details about the issue and include any supporting documentation or photos.

6.2 Resolution: We will arrange for a replacement product to be sent to you at no additional cost, or we will issue a full refund if a replacement is not available.

7. Order Cancellations

7.1 Cancellation Requests: If you wish to cancel an order, please contact us as soon as possible. Orders can only be canceled before they have been processed or shipped. Once an order is in transit, it cannot be canceled, but you may return the item in accordance with our return policy.

8. Contact Information

For any questions or concerns regarding our return policy or to initiate a return, please contact our Customer Service team:

Email: sales@hgstores.co.uk

9. Policy Updates

We may update this Return Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site following any changes constitutes your acceptance of the revised policy.